IQ-Dogsport FAQ



I have a question about your products

What size and model fit me?

Our products are divided into women's and unisex models. Our women's models are more form-fitting, tailored, and some come with a belt. The sizes correspond to international women's sizes but are not oversized. If you prefer to wear one or two warm sweaters under a jacket, choose the larger of two sizes. Our unisex models are sportier and straight-cut. We intentionally don't call them men's models because many women prefer such a cut. Note: Men can choose their usual size. Women usually need one size smaller than women's clothing.

How to find the right size?
  1. Compare clothing measurements:Our size charts provide the external measurements of the clothing. These are not body measurements! The easiest way is to compare them with a piece of clothing that fits you well.
  2. Allow buffer for body measurements:If you determine the right size based on your body measurements, add enough buffer for freedom of movement.
  3. Still undecided? You can view many customer photos of our products on our Instagram account. Open the highlights above the feed (circles near the top) and select the product you're interested in.

If you're still unsure, you can order two sizes and return the one that doesn't fit.

Are there instructions for your products?

Dog sports vest 3.0: Watch our explanatory video.

IQ Performance Pro – Cobra: Here is our step-by-step guide on how to wear the dog sports harness.

IQ Blinds with magnet pockets: s the instruction for folding the blinds.

When will a product be available again?

If a product is sold out on our website, you can leave your email address on the product page. Once the item is back in stock, we will notify you automatically by email.

Can I try your products anywhere?

We do not have a store, only our location in Pfaffenhofen a.d.I. However, you can view many photos of customers with our products on our Instagram account. Go to the highlights (circles above the feed) and select the highlight named after the product you're looking for. To help you find the right size, we have size charts for all clothing items on our website. If you're still unsure about the size or product that's right for you, we are happy to assist. Just contact us, and we will provide individual advice.

Are there care instructions for your products?

The washing instructions can be found in the product description on our website. Additional care instructions are also on the garment's label.

Can't find your answer here?

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Write to us using the contact form
Contact us via the contact form.
Contact Form

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The quickest way for us to help you is by phone
08443/91 91 191

Do you have a question about the ordering process?

What payment methods do you offer?

We offer the following payment methods:

  1. Prepayment via bank transfer

    Transfer the amount to our account at Sparkasse Ingolstadt-Eichstätt:

    • IBAN: DE90 7215 0000 0053 3477 46
    • BIC: BYLADEM1ING

    Please indicate your order number as the payment reference

  2. PayPal

    Select PayPal during the checkout process to be automatically redirected.

    If you decide to use PayPal after placing the order, please send the payment to mail@iq-dogsport.de and include your order number as the reference.

  3. Credit Cart
  4. Invoice

    We only offer invoice payments to public authorities (e.g., police, customs). Please also include the order number as the payment reference.

Where can I check the status of my order?

You can check the current status of your order anytime in your customer account. Additionally, we will notify you by email about any relevant status changes of your order. If you haven’t received an email, please check your spam folder.

Can I change or cancel my order?

If you’ve already placed your order and forgot an item or want to cancel it, please send us an email at mail@iq-dogsport.de. If the order hasn’t been shipped yet, we’ll be happy to adjust your order.

Do I need to create a customer account to place an order?

No, you don’t need to create a customer account to place an order. Just check the box “no customer account” on the “Your Address” page during checkout. However, creating a customer account offers benefits like access to your order history.

How do I get an invoice for my order?

You will receive the invoice with your order in the package. You can also download it from your customer account. If you need an additional copy, simply contact our customer service.

Are there discounts for club or group orders?

We are happy to support your club and offer discounts for group orders or club apparel. We also have some items in blank that you can print your club or kennel logo on (e.g., our hoodies with back and pouch pockets). Please contact us via email before ordering for a club discount and let us know what you want to order for which club. When you order in the shop, choose the payment method "Prepayment (bank transfer)." Once we have this information, we will take care of the rest.

Can I send an order as a gift?

During the ordering process, you can enter the recipient’s shipping address for the gift. For the billing address, enter your own address. If you want to gift a voucher, we can send it digitally for you to forward. For an additional fee of €9.00 (including shipping), we also offer a beautiful gift card in an embossed metal box. The box is the perfect size for scenting items or magnets.

Do you offer gift cards?

You can get a voucher via this form. You will receive the voucher code by email and can decide how to present it. For an additional €9.00 (including shipping), we also offer a beautiful gift card in an embossed metal box. The box is perfect for scenting items or magnets.

How do I use a voucher code?

Enter the voucher code during the checkout process in the shopping cart. The discount will automatically be applied to the order total.

Can't find your answer here?

Contact us personally.


Write to us using the contact form
Contact us via the contact form.
Contact Form

Call us
The quickest way for us to help you is by phone
08443/91 91 191

Do you have a question about shipping or delivery?

What are the shipping costs?

Shipping costs within Germany:

  • Shipping is free for orders over €130.00 (up to 40 kg, excluding bulky items).
  • For orders under €130.00, shipping costs are €5.90.
  • The first exchange of goods is free of charge. Returns without an exchange cost €5.90.

Shipping to other countries:

  • Shipping costs for EU and international orders will be shown during the checkout process.
  • For orders within the EU over €130.00, shipping costs are only €5.90 (excluding bulky items).

Fees for orders from non-EU countries:

  • For deliveries to non-EU countries, additional customs duties, taxes, and fees may apply. Please check with the relevant authorities in advance, as we have no control over these charges.

To which countries do you ship?

Your order will be processed and shipped no later than one business day after payment is received. Please note that it may take 2-3 business days for the payment to be recorded in our account, depending on the bank. During peak times, such as Christmas, shipping may be delayed.

How long will the delivery take?

Orders are typically processed on the same business day and shipped the next business day after payment is received. Delivery within Germany usually takes 1-2 business days. However, during the Christmas season or in the case of strikes, there may be delays.

How can I track my delivery?

Once your order has left our warehouse, you will receive an email with the tracking number. You can use this number to track your package online at any time. If you don’t receive an email, please check your spam folder. If you haven’t received your goods one week after the shipping confirmation, please contact us at mailto:mail@iq-dogsport.de or through the contact form. We will then check the status of your package and, if necessary, initiate an investigation.

To which countries do you ship?

If your delivery address is not in Germany, it’s worth checking whether there is a retailer in your country. Ordering from one of our retailers may save you on shipping costs

You can find a list of our retailers here: Retailer Overview

We currently ship to the following countries:

  • Argentina
  • Australia
  • Belgium
  • Bosnia and Herzegovina
  • Brazil
  • Bulgaria
  • Chile
  • China
  • Costa Rica
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Ireland
  • Iceland
  • Israel
  • Italy
  • Japan
  • Canada
  • Croatia
  • Kuwait
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Monaco
  • New Zealand
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Switzerland
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • South Africa
  • South Korea
  • Taiwan
  • Czech Republic
  • Uganda
  • Ukraine
  • Hungary
  • USA
  • UAE
  • Vietnam
  • Cyprus
  • Austria

If your country is not on the list, no problem! Just send us an email, and we will check if delivery is possible.

Which carrier do you use for shipping?

Within Germany, we ship with GLS. For international shipping, we use GLS, DPD, or FedEx. We always ship our goods insured, so in the event of a package loss, you won’t bear any risk. You can track your shipment at any time through the GLS tracking system available on their website.

Can't find your answer here?

Contact us personally.


Write to us using the contact form
Contact us via the contact form.
Contact Form

Call us
The quickest way for us to help you is by phone
08443/91 91 191

Problems with your product or order?

How long do I have to return an item?

You can return your order or individual items within 14 days after receiving them. The period begins the day after delivery. More details about the return and exchange process can be found here: Return & Exchange Information..

How can I return or exchange an item, and who pays the costs?

Within Germany:

  • The first return for an exchange is free.
  • From the second exchange or for a simple return, we charge €11.80 for both the return and exchange shipping.
  • We will send you a return label.

Here’s how it works:

  1. Report return/exchange:

    Request a return slip via our contact form. You’ll receive a return label and slip shortly after.

  2. Return the package:
    • Please only return items without signs of use or stains, and do not remove the labels.
    • nclude the return slip and affix the return label, then drop the package off at a GLS parcelshop.

Outside Germany:
Return shipping from abroad is at your expense.

Report return/exchange:

  1. Rückgabe/Umtausch melden:

    equest a return slip via our contact form. You’ll receive a return label and slip shortly after.

  2. Return the package:
    • Please only return items without signs of use or stains, and do not remove the labels.
    • Include the return form in the package.
    • Send the package to:

    IQ Dogsport GmbH
    Langenwiesen 2
    85276 Pfaffenhofen
    Deutschland

What do I do if I received the wrong product?

Report return/exchange:

Request a return slip via our contact form. You’ll receive a return label and return slip shortly after.

Return the package:

  • Please only return items without signs of use or stains, and do not remove the labels.
  • Include the return slip and affix the return label, then drop the package off at a GLS parcelshop.

Can I return an individual item from an order?

Yes, you can return or exchange part of your order.

Do I have to return the items in their original packaging?

No. Just make sure the item is in a resellable condition and packed securely to avoid any damage during transport. More information about returns can be found here: Return & Exchange Conditions.

Will I receive the discounted price back, and how long does the refund take?

Rückgabebedingungen

When exchanging an order, all discounts will be considered. For returns:

For returns:
  • Your personal discounts will carry over and can also be used in the future.
  • Discounts given due to limited-time promotions (e.g., Black Friday) will expire.

Refunds are typically processed within 14 days after receiving the returned goods. Please note that the amount will be refunded to the original payment method.

My product is defective – how can I file a complaint?

If your product is defective due to a manufacturing error, we will be happy to assist you. These issues usually arise shortly after the first use. We do not cover damage caused by normal wear and tear or improper handling.

Here’s what to do:

  1. Fill out the form: Product Complaint Form.
  2. Attach photos:

    Upload pictures of the defect and the batch number. The batch number is located inside the label.

  3. Processing time:You will receive feedback within two business days.

Tip: The more detailed your information and the clearer your pictures, the faster we can process your request. Thank you for giving us the opportunity to resolve the issue!

Will I get a refund or replacement product for a complaint?

If possible, we will repair our products. We believe in preventing good products from unnecessarily ending up in the trash. If a repair is not possible, you will receive a replacement product. If the product is out of stock, we will refund your purchase price.

The warranty period has expired. Can I have my product repaired by you?

Even after the warranty period has ended, we can fix many defects or replace parts thanks to our experienced seamstress. By having the item repaired, you actively contribute to the sustainability and longevity of our products – thank you for that!

How to proceed: Simply contact us, preferably with photos. We will let you know if the repair is possible and what the costs would be. We look forward to restoring your product to excellent condition!

Can't find your answer here?

Contact us personally.


Write to us using the contact form
Contact us via the contact form.
Contact Form

Call us
The quickest way for us to help you is by phone
08443/91 91 191

Would you like to become a dealer of IQ Dogsport products?

Thank you for your interest in our products! We are always happy to work with strong partners.

Within Germany

In Germany, we serve our customers exclusively through our online store. Exception: If you run a dog school or veterinary practice and would like to collaborate with us, we would be happy to receive your inquiry. Please send an email to mail@iq-dogsport.de detailing what you do and how you envision our partnership.

Outside Germany

Outside of Germany, we are happy to work with partners who have a good network of potential IQ Dogsport customers. However, in some countries, we already have exclusive dealers. Please send us information about you, your company, and your plans to mail@iq-dogsport.de. We will get back to you after reviewing your request.

Can't find your answer here?

Contact us personally.


Write to us using the contact form
Contact us via the contact form.
Contact Form

Call us
The quickest way for us to help you is by phone
08443/91 91 191

Would you like to collaborate with us on social media?

We work in a very small, dedicated team to collect, create, and edit content. To collaborate, it’s essential that you already stand behind the brand and our products, and that there is an available spot on our team. Please send us a compelling email with your inquiry to mail@iq-dogsport.de. Our social media team will carefully review your profile and request and will get back to you.

Can't find your answer here?

Contact us personally.


Write to us using the contact form
Contact us via the contact form.
Contact Form

Call us
The quickest way for us to help you is by phone
08443/91 91 191