This convenience translation serves information purposes only. Authorative is only the German version. You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your revocation right, you must inform us (IQ Dogsport, Schulstraße 2, 85107 Baar-Ebenhausen, Telefax: +49 8453/4363239, E-Mail: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter sent by post, a fax or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form for this purpose, which is, however, not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us (IQ Dogsport, Schulstraße 2, 85107 Baar-Ebenhausen) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal (reasons for exclusion or expiry)
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- Contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
If the customer has purchased the products purchased from us for the purpose of his or her commercial or independent professional activity, there is also no right of withdrawal, since in this case the customer is not acting as a consumer, but in his or her capacity as an entrepreneur.
The revocation is to be addressed to:
Fax: +49 8453 / 4363239
- End of the cancellation policy -