Our size charts show the measurements of the garments, not your body measurements. We recommend comparing them with a jacket, vest, or trousers that fit you well.

If you plan to wear additional clothing underneath a jacket or vest, make sure to allow enough room for movement. If you are between two sizes, the larger size is often the better choice.

Further guidance can be found in the respective product description.

Women's models have a more fitted cut. Unisex models have a straighter cut.

Men usually choose their regular size in unisex models. Women often go one size down. However, always refer to the size chart for the specific product.

No, we do not have a physical store where you can try things on. For guidance, you will find size charts, product photos, and descriptions on the product pages.

If you are unsure, feel free to contact us or order two sizes and return the one that does not fit.

Yes. Care instructions can be found in the product description and on the label of the respective item.

Please follow the care instructions to preserve the material, function, and fit for as long as possible.

Yes, for selected products there are guides or videos, for example for the Dog Sport Vest 3.0, the IQ Performance Pro Cobra Harness, or the IQ Throw Dummy with Magnetic Bag.

The relevant links can be found on the Contact / Service page or directly on the product page.

At IQ Dogsport you can pay, among other options, by credit card, PayPal, Klarna, bank transfer, Shop Pay, and Google Pay.

All available payment methods will be displayed to you at checkout.

Yes, you can also order without a customer account.

However, a customer account offers benefits such as an order overview and a faster checkout for future orders.

You can find the status of your order in your customer account. You will also receive emails about important updates to your order.

If you have not received an email, please also check your spam folder.

Changes or cancellations are possible as long as your order has not yet been shipped.

Please get in touch with us as quickly as possible by email or via the contact form.

The invoice is included with your order. If you have a customer account, you can also download it there.

Yes, payment by invoice is available for authorities and public institutions, for example police or customs.

When making your enquiry, please let us know which products are needed and which billing details should be used.

Yes, you can find IQ Dogsport gift cards in the shop. The gift card is sent by email and can be redeemed for products in the IQ Dogsport range.

You can enter your voucher code at checkout. The discount will then be automatically deducted from the total amount.

Yes. During the ordering process you can enter a different delivery address and have the order sent directly to the recipient.

Within Germany, shipping is free of charge for orders from €130, provided the package weighs less than 40 kg and is not classified as bulky goods.

Below €130, we charge €5.90 for shipping.

Shipping costs for deliveries within the EU and to other countries will be shown to you at checkout before completing your order.

For deliveries outside the EU, additional customs duties, taxes, or fees may apply.

Your order will be processed upon receipt of payment and dispatched as a rule by the next business day at the latest.

Please note that depending on the payment method, it may take a few business days for the payment to be confirmed.

Within Germany, delivery usually takes 1 to 2 business days after receipt of payment.

During peak periods or for international shipping, delays may occur.

After dispatch, you will receive an email with a tracking number. You can use this to track your parcel at any time.

Within Germany we ship with GLS. For international shipments we use GLS or DHL.

All packages are shipped with insurance.

We deliver to many countries worldwide. Whether delivery to your country is possible and what the shipping costs are can be seen at checkout.

If your country cannot be selected during the ordering process, please contact your local distributor or get in touch with us.

The period for returns and exchanges is 14 days. The period begins on the day after full delivery.

All details can be found on our Returns & Exchanges page.

Please register your exchange via the Returns & Exchanges page. Within Germany, the first exchange is free of charge. Further exchanges are subject to a fee.

The item must show no signs of use or soiling and the label must still be attached.

There is no charge for returns within Germany.

For returns or exchanges from abroad, we do not cover the shipping costs.

Yes, individual items from an order can be returned.

Sealed food items such as training treats or feed are excluded from returns if the seal has been removed after delivery.

For books, returns are only possible by prior arrangement and as a gesture of goodwill.

Please contact us with your order number and a brief description of the problem. We will look into the case and get back to you with next steps.

Please use our complaints form. Describe the defect as precisely as possible and attach meaningful photos if possible.

After submitting, you will receive a response within 48 hours with further information on how to proceed.

We assess each complaint individually. Depending on the case, repair, replacement, rectification, or refund may be considered.

Damage caused by normal wear and tear, improper use, or heavy soiling cannot always be recognised as a valid complaint.

Yes, we support clubs and groups with larger orders or club clothing.

Please contact us before placing your order and let us know which club or group you are ordering for and which products are needed.

If you would like to become a retailer for IQ Dogsport products, you can submit a wholesale enquiry.

Within Germany, we generally serve customers through our own online shop. However, if you run a dog school or veterinary practice and would like to work with us, we welcome your enquiry.

Internationally, we assess wholesale enquiries on an individual basis. In some countries, exclusive partnerships already exist.

You are welcome to send us a detailed enquiry. It is important that you are already convinced of IQ Dogsport and our products and that your content fits our brand.

Our social media team will review your enquiry and get back to you if a collaboration is of interest and a spot in the team is currently available.