Shipping and Delivery

Shipping costs within Germany

We deliver free of charge within Germany  when the final purchase amount exceeds €130,00,  provided that the maximum weight is below 40 kg and the goods are not bulky.
If the value is less than €130.00, shipping cost is €5.90.
The first exchange of goods is free of charge for you. Returns of goods without exchange are €5.90. 

Shipping costs within EU

The shipping costs within the EU and in other countries will be shown during the ordering process and before the order is completed. The shipping costs are calculated according to weight and size. In case of an exchange, the customer has to bear the shipping costs. If the order value is over €130,00, we charge discounted shipping €5,90.

Fees/Charges outside the EU

If the delivery takes place in non-EU countries, additional duties, taxes and fees may have to be paid for you as a customer. These fees do not go to the seller but to the responsible customs or tax authorities. We recommend that you ask the customs or tax authorities for the details before placing an order.

Is your country not selectable in the country list?

If you were unable to select your desired country from the list of countries during the ordering process at www.iq-dogsport.de, please order from the relevant foreign agency. Thanks very much!

Australia

www.prok9supplies.com

Pro K9 Supplies

Michelle Daniels

137 Bennett Rd, Londonderry New South Wales 2753

mdaniel@auscp.com.au

 

Austria

www.iq-dogsport.at

IQ Dogsport Österreich

Gernot Kallinger

Neustiftgasse 14
7322 Lackenbach

hundesportkallinger@gmail.com

 

China

https://shop261895340.taobao.com/?spm=a230r.7195193.1997079397.2.2df323b3EDOZVN

 

261895340 Taobao

No. 99 Shuyuan Road
215411 Taicang City
Jiangsu Province

www.523573511@qq.com

 

Czech Republic

www.pro-dogs.cz

Pro Dogs

Vít Kruliš

Zahradní, 481
35733 Loket

info@pro-dogs.cz

 

Denmark

http://www.fairmoors.dk/

Fairmoors

Helle Andersen

Allingskovgårdsvej 19
8600 Silkeborg

fairmoors@gmail.com

 

Denmark

www.K9plus.dk

K9 Plus

David Mach

Damager 18
8920 Randers NV

david@k9plus.dk

Estonia

 

Glenn De Bie

J.Sütiste Tee 52-79
13420 Tallinn

glenndebie@hotmail.com


 

Hungary

 

IQ Dogsport Hungary Kft.

Dr. Lányi Szabolcs, Németh László

Utas utca 4.
1025 Budapest

iqdogsporthungary@gmail.com

 

 

Ireland

https://modogo.com/

modogo

Paula Feaheny

Unit 45a Briarhill Business Park
Ballybrit
Galway
H91 C971

modogoonline@gmail.com

 

Italy

https://www.thekill.it/

The Kill Srl

Mariella und Fabrizio

Via Rosselli 17
21018 Sesto Calende VA

fabrizio@thekill.it

 

Latvia

https://sportdoglv.company.site/account

Sportdog.lv

Lilita

Kugu iela 26-49
LV1048 Riga

sportdog.lv@gmail.com

 

New Zealand

https://business.facebook.com/elitesportdog/?business_id=1531706277091946

ELITE SPORT DOG

Jenny Griffin

1422 Owairaka Valley Road
RD7 Te Awamutu 3877

elitesportdog@gmail.com

 

Norway

https://k9-norway.no/

K9 Norway

Steffen Oliversen

Asperholen 4
4329 Sandnes

info@k9-norway.no

 

Poland

 

Glogosia FHU Piotr Pawlak

Gosia Pawlak

Ul. Chopina 2
62-030 Lubon

pawlakgosia@glogosia.pl

 

 

Portugal

 

Plus K9

João Duarte

Rua da Serra Nº 218
4775-078 Barcelos

jduarte@plusk9.com

 

 

Romania

https://edog.com.ro

Edog Kalypsoland S.R.L

Attila und Zsombor Toth

str. 338 , nr. 4
317235 PECICA,ARAD

contact@kalypsoland.ro


Singapore

https://www.k9academy.sg

K9 Academy (S) PTE LTD

Randy Seow
110 Turf Club Road
288000 Gallopaws
enquiry@k9academy.sg

 

South Korea

www.bodeum.co.kr

Bodeum

Jekyung Lim

64-33, Jingeononam-ro 667beon-gil
Onam-eup
12041 Namyangju-si

jk.lim@bodeum.co.kr

 

Spain

https://prodog.com/

Prodog Sport

Anton Rafols

Rambla Penyafel nº9
Santa Margarida i els monjos
08730 Barcelona

info@prodog.com

 

Switzerland

https://www.sporthundefutter.ch/

Aleadon

Marion und Bruno Fluri

Vorsingerweg 3
9465 Salez

info@aleadon.ch

 

 

Turkey

https://www.bobyland.com.tr/

Bobyland

Ali Salcan

Istikbal caddesi no:80
Güzelbahçe / İzmir
35000 Izmir

ali@bobyland.com

United Kingdom

www.k9store.Co.uk

Essex Dog Trainer

Alex Cooper

13 Hatchfields
CM3 1AJ Chelmsford

info@k9store.co.uk

 

 

USA

https://dogsports4u.com/

Dogsports4U

Olga Baram

Falcon Ct. 9
34293 Venice, FL

olga.baram@icloud.com

 


USA

foundtrainingcenter.com

Mojo Dog Co

 

4108 N Rockwell
60618 Chicago
Illinois

info@mojodogco.com

USA

https://www.packofpawsdogtraining.com/registration/all-products/

Pack of Paws Dog Training

Donna Savoie

26 Trolley Crossing Rd
01507 Charlton, MA

Donna@packofpawsdogtraining.com

 

Our logistics partner GLS

We only send goods in insured packages. We take over the insurance completely, i.e. if a package is lost there is no risk for you. GLS offers a system for shipment tracking. This can be found on the GLS homepage. As soon as we have handed over the goods, you will receive your tracking number from us by email. You can use this tracking number to check the current status of the delivery at any time.

Delivery time within Germany

Orders are usually processed on the same day and made ready for dispatch after receipt of payment. If the goods are in stock, they are usually dispatched within 24 hours. Goods that are not in stock are usually dispatched within 3 working days. The shipping route usually takes 1-2 working days, provided the delivery address is in Germany. In exceptional cases, however, these terms may differ

Shipment tracking

When your goods leave our company, you will receive an email. This email contains the tracking number with which you can track the shipment online. If you have not received the goods a week after the confirmation email, please contact us immediately at mail@iq-dogsport.de or use the contact form so that we can check the whereabouts of the package for you and, if necessary, place an inquiry .

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