Shipping and Delivery

Shipping costs within Germany

We deliver free of charge within Germany from an order value of €130.00, provided that the maximum weight of 40 kg is not exceeded and provided that the goods are not bulky. If the order value is less than €130.00, we usually charge €5.90 for shipping. The first return shipment within Germany when exchanging goods is free of charge for you. For each additional exchange, return shipping costs will be charged. If the purchase is completely returned, the customer bears all shipping costs.

Shipping costs within EU

The shipping costs within the EU and in other countries will be shown during the ordering process and before the order is completed. The shipping costs are calculated according to weight and size. In case of an exchange, the customer has to bear the shipping costs. If the order value is over €130,00, we charge discounted shipping €5,90.

Fees/Charges outside the EU

If the delivery takes place in non-EU countries, additional duties, taxes and fees may have to be paid for you as a customer. These fees do not go to the seller but to the responsible customs or tax authorities. We recommend that you ask the customs or tax authorities for the details before placing an order.

Is your country not selectable in the country list?

If you were unable to select your desired country from the list of countries during the ordering process at, please order from the relevant foreign agency. Thanks very much!


Pro K9 Supplies

Michelle Daniels

137 Bennett Rd, Londonderry New South Wales 2753



IQ Dogsport Österreich

Gernot Kallinger

Neustiftgasse 14
7322 Lackenbach




261895340 Taobao

No. 99 Shuyuan Road
215411 Taicang City
Jiangsu Province


Czech Republic

Pro Dogs

Vít Kruliš

Zahradní, 481
35733 Loket




Helle Andersen

Allingskovgårdsvej 19
8600 Silkeborg



K9 Plus

David Mach

Damager 18
8920 Randers NV



Glenn De Bie

J.Sütiste Tee 52-79
13420 Tallinn




IQ Dogsport Hungary Kft.

Dr. Lányi Szabolcs, Németh László

Utas utca 4.
1025 Budapest





Paula Feaheny

Unit 45a Briarhill Business Park
H91 C971



The Kill Srl

Mariella und Fabrizio

Via Rosselli 17
21018 Sesto Calende VA




Kugu iela 26-49
LV1048 Riga


New Zealand


Jenny Griffin

1422 Owairaka Valley Road
RD7 Te Awamutu 3877



K9 Norway

Steffen Oliversen

Asperholen 4
4329 Sandnes




Glogosia FHU Piotr Pawlak

Gosia Pawlak

Ul. Chopina 2
62-030 Lubon





Plus K9

João Duarte

Rua da Serra Nº 218
4775-078 Barcelos




Edog Kalypsoland S.R.L

Attila und Zsombor Toth

str. 338 , nr. 4


K9 Academy (S) PTE LTD

Randy Seow
110 Turf Club Road
288000 Gallopaws


South Korea


Jekyung Lim

64-33, Jingeononam-ro 667beon-gil
12041 Namyangju-si



Prodog Sport

Anton Rafols

Rambla Penyafel nº9
Santa Margarida i els monjos
08730 Barcelona




Marion und Bruno Fluri

Vorsingerweg 3
9465 Salez





Ali Salcan

Istikbal caddesi no:80
Güzelbahçe / İzmir
35000 Izmir

United Kingdom

Essex Dog Trainer

Alex Cooper

13 Hatchfields
CM3 1AJ Chelmsford





Olga Baram

Falcon Ct. 9
34293 Venice, FL



Mojo Dog Co


4108 N Rockwell
60618 Chicago


Pack of Paws Dog Training

Donna Savoie

26 Trolley Crossing Rd
01507 Charlton, MA


Our logistics partner GLS

We only send goods in insured packages. We take over the insurance completely, i.e. if a package is lost there is no risk for you. GLS offers a system for shipment tracking. This can be found on the GLS homepage. As soon as we have handed over the goods, you will receive your tracking number from us by email. You can use this tracking number to check the current status of the delivery at any time.

Delivery time within Germany

Orders are usually processed on the same day and made ready for dispatch after receipt of payment. If the goods are in stock, they are usually dispatched within 24 hours. Goods that are not in stock are usually dispatched within 3 working days. The shipping route usually takes 1-2 working days, provided the delivery address is in Germany. In exceptional cases, however, these terms may differ

Shipment tracking

When your goods leave our company, you will receive an email. This email contains the tracking number with which you can track the shipment online. If you have not received the goods a week after the confirmation email, please contact us immediately at or use the contact form so that we can check the whereabouts of the package for you and, if necessary, place an inquiry .

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